If you purchased Adobe Student & Teacher edition product, you may have received a serial number or a redemption code. See Serial numbers, redemption codes, and product codes | Student & Teacher editions.
During an Acrobat non-silent install, the installer displays a number of screens which guide the user through the process and allow for licensing as well as the customization of certain features. Since admins typically use silent installs for mass deployments, Adobe provides methods for pre-deployment configuration. These tasks include:
If you are using the Wizard to configure the application prior to deployment, enter the license information in the user interface as described in the user documentation. Doing so writes the serial number information to the abcpy.ini file. This file needs to be placed in the same directory as the MSI used at installation time.
Installations that use MSI files require that the Abcpy.ini file contain the serial number information for the application. For example, during an administrative installation point deployment, the MSI file reads Abcpy.ini to get the needed information. If you have not used the Wizard, set this up manually as follows:
Deployments that use EXE files require that the Setup.ini file contain the serial number information for the application. For example, during a bootstrapper Setup.exe deployment, the EXE file reads Setup.ini to get the needed information. You can set this up manually as follows:
Acrobat 10.0 introduced support for streamlining Macintosh deployments via support for Apple Remote Desktop and the Adobe Provisioning Tool (APT). APT enables bulk preserialization of Acrobat during deployment time.
With the October 2018 update, versions of Creative Cloud and Document Cloud are not available for deployment via serial number licensing. On November 30, 2020, many customers will also be affected by expiring serial numbers. To avoid interruption and to access the latest versions of the apps, customers must migrate to alternate licensing models. For more detail, see the announcement.
If the volume serial number has expired, users may experience licensing or serial number errors. You can use the AdobeExpiryCheck tool to check if the volume serial numbers have expired or are expiring soon. If they have expired or are expiring soon, it is recommended that you re-serialize with a new serial number.
AdobeExpiryCheck (v18.104.22.168) is a command-line utility for IT Admins to check whether Adobe products on a computer are using serial numbers that have expired or are expiring. IT Admins can use this tool if they are not sure whether the serial numbers used in their organization are expiring or if they want to identify the machines with expiring serial numbers.
With the AdobeExpiryCheck tool, admins can get the information about the product licensing identifier (LEID), the encrypted serial number, and the expiration date. To identify installs for Acrobat Professional DC and Standard DC, see Identifying Document Cloud Installs.
Once you have collected the output files from all the client machines, you can store them in a folder and run scripts to find the machines having expiring or expired serial numbers. For example:
You can also parse all the output files and export the result in a file. For example, you can use the following command to parse the output files for serial numbers expiring on 30 November and export the result in a .csv file:
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I purchased a copy of Adobe Acrobat X Pro some time ago and still have the serial number. Is there any hope of me gaining online access to a copy of the software I purchased in order that I can download it for free onto my new laptop?
If you registered it with Adobe at some point then it should appear under your account on Adobe.com, under My Products (or something similar), where you would also find the serial number. The installer will not be available there, though, unless you purchased it as a digital download originally.
When prompted to enter serial number, I entered serial number from my account history. Message indicated that the serial number was invalid. "This is not a valid serial number. Tried entering serial number (24 numeric) with both hyphens and no hyphens. No go!
How is this a correct answer. I am in the same boat as @robc71162312 !. Downloaded Acrobat XI from the Adobe website, used the serial number provided in my account settings, and I get the same error.
assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.
common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).
and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).
I am in the same position. I had to replace my hard drive and am trying to reinstall Adobe Acrobat XI Pro. I have downloaded the install file from my account history and the serial number as given by Adobe, but am still receiving the error message.
In addition, I'm downloading and installing Acrobat Pro XI, but when it asks for the serial number, I get a response saying the serial number I have does not match a product installed on the computer. Every other Adobe Acrobat product is listed, but not Acrobat Pro XI.
I think it is asking for a "qualifying product"? That means you are installing an upgrade. The serial is valid but now you must prove eligibility by giving the serial number for one of the older (qualifying) products.
when starting your installation you're prompted for your xi serial number. when the installer fails to find a qualifying product (ie, previous version) installed, you will be presented with a dropdown of possible qualifying products. select the one you own. you will then be asked to enter the qualifying products serial number. 2b1af7f3a8